Safer Ways of Shopping at The Cheese Shop Nantwich
(Outcome of Covid Assessment AUG 20 and update SEP 20)
Working on site:
To keep yourself, employees and volunteers safe we will:
- be able to recognise the Signs & Symptoms of the Virus
- quarantine immediately
- ensure that all workers & volunteers are taken through and provided with a copy of this document.
- have posted a copy of this document on our web site.
Bear in mind Social Distancing:
We should always:
- stay 1 metre apart from other employees and customers
- always wear face protection which is mandatory for all except those shown in the attached Exemptions list.
- adhere to the floor signs regarding social distancing and service points
- only have one person at the till or behind a single fridge at anyone time
- follow the signs and floor tape, which is mandatory for staff & volunteers
- be aware that the signs and floor tape are there as “guidance” for customers
- that we are not to enforce that guidance; but if we detect someone is uncomfortable; then a cheery, friendly reminder is the most we can provide.
- pass back to back, when behind the fridges.
- remember that only one person can use the stairs at anyone time.
- remember social distancing applies to all areas of the premises and not just the shop.
- ask for Contactless when presented with Cash.
- provide contactless refunds
- if cash is the only option, have the cash placed into the tray and slide over the counter
- be observant to the numbers of PEOPLE in the shop at anyone time. The door should be manned to hold back customers (or closed) to allow those in the shop to maintain 2 meters social distancing.
- respectfully remind parents that children are their responsibility when preventing the spread of Covid
Entrances and exits:
We have provided:
- a one-way flow which applies to both Customers, Visitors and Staff
- hand sanitiser with notices to remind all people to use it on entering.
We should be mindful:
- that the Emergency Exit is a dedicated Emergency exit point.
- ensure that all rope barriers are in place as we pass through them
To minimise the risk of the virus spreading we should:
- clean the shop before we open.
- use the appropriate cleaner
- clean work areas, surfaces and equipment frequently touched (at least every 30 minutes)
- ensure bins are emptied promptly and in any case at the end of the day.
- ensure that shopping baskets are sprayed clean and dried with a paper towel BEFORE we offer it to a customer
- when using any high traffic area like toilet flush buttons, dispensers, coffee machines knobs etc then the USER should use a paper towel and spray and wipe those surfaces ready for the next person.
- use the signs to remind us to regularly wash our hands for at least 20 seconds
- avoid touching our faces and hair
- catch coughs and sneezes in tissues
- we should use the hand sanitiser between customers
- use the hand sanitiser found by the till and sinks
- wash our hands and clothes directly after helping in an Emergency.
Handling goods, equipment, aprons and merchandise:
There may be a risk of the virus coming into the workplace through goods, merchandise, equipment or aprons. To avoid this we should:
- ask all delivery personal to use the hand sanitiser at the door.
- leave all deliveries in the presentation room for 3 days before moving them into the stock room.
- ensure that after opening the outer wrapping (if the stock is needed sooner than 3 days) the wrapping is placed in a black bag located at the top of the stairs and which is dedicated for that purpose. THEN use hand sanitiser. THEN seal the bag. THEN sanitiser our hands again.
- we should remove our aprons before we leave the premises. Seal them in a plastic bag and wash them on a hot cycle.
- we should wash our hands and put on a clean apron directly after helping in an Emergency.
- keep all signs reminding customers not to handle goods in plain sight.
- at the end of the day, rotate all the stock that is touched frequently.
- pass customers merchandise over the top of the counter. Unless the customer is vulnerable and requires assistance by going around the refrigerators.
- returns are to be placed in a designated box in the cellar. The date of the return appended to the bag. THEN sanitiser our hands.
- vulnerable customers can have assistance taking their goods to a car parked directly outside the shop. Manual handling techniques must be observed. Hands should then be sanitised after helping the customer.
- Before we open, we should ensure that the window at the top of the stairs is open.
- When we open, the front door should remain open
Exemptions – people who do not have to wear a face-covering on public transport and in substantially enclosed areas of transport hubs. Taken from the Government web site 24 Sep 20
The requirement to wear a face covering does not apply to:
- a child under the age of 11
- passengers in an allocated cabin, berth or other similar accommodation, when they are alone or with members of their household or support bubble
- passengers who remain in their private vehicle while on board public transport, for example on a car ferry
- a person who enters or is within a transport hub in a vehicle (other than a vehicle being used for the provision of a public transport service)
- an employee of the transport hub or the relevant public transport operator, when they are acting in the course of their employment
- any other person providing services to the transport hub or public transport operator, under arrangements made with the transport hub or transport operator, who is providing those services
- a constable or police community support officer acting in the course of their duty
- an emergency responder such as a paramedic or fire officer acting in the course of their duty
- an official, for example a border force officer, acting in the course of their duties
Legitimate reasons not to wear a face-covering
You also do not need to wear a face-covering if you have a legitimate reason not to. This includes:
- if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
- if putting on, wearing or removing a face covering would cause you severe distress
- if you are travelling with, or providing help to, someone who relies on lip reading to communicate
- if you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you
- if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
- if you need to eat, drink, or take medication on public transport
- if you are asked to remove your face covering by a police officer or other official, for example to check your railcard