Ordering, Collecting & Delivery

We always want to answer your questions.  It maybe that you want to know if a product is suitable for pregnancy, how to place an order online or if we deliver to a certain postcode.  Phone us on 01270 620799 and we will happily answer your question.  If we are unavailable at that time, we will call you back as soon as we can.

Click & Collect or Hampers for Collection

Should you wish to order online and collect, please let us know what time you will be collecting the cheese when making your online purchase.  You will be given that option when you select Click & Collect as you check out.

If ordering online is not your choice, then phone us; have your debit or credit card handy and we will get your order ready. 

If you are not able to collect the items in person, please phone us and let us know who will be collecting for you.

Please note that the purchase of alcohol is only available for order by customers who are aged 18 and over.

If you wish to speak to us regarding an order you have placed for collection, in the first instance, please refer to your Order Confirmation and call us on 01270 620799 or send an email to info@cheeseshopnantwich.co.uk

Hampers to be Couriered

Hampers sold online can be customised and if you wish to do so, please call us on 01270 620799 and we will be happy to help.

Each perfect piece of cheese is hand cut, wrapped and despatched in an inner and outer box. We want that perfection to last right up to the Cheeseboard.  So, we use two boxes which (one specifically manufactured to fit snuggly inside another), minimises any damage during transit.  We believe that this care makes our deliveries perfect for Gifts and Presents and gives an unrivalled “unwrap” experience.  

We also nestle your Artisan Cheese in Wood Wool and not polystyrene bits.  (Paper straw compresses and does not provide protection against knocks and bumps).  We also pay £1 extra to ensure that the item does not slide down a conveyor belt but is passed by hand at all stages. Each box is labelled as Fragile and contains re-useable ice blocks that keep the temperature consistently cool to ensure the cheeses arrive in a perfect state.  

When they arrive.  Please place the cheese into the crisper draw of your refrigerator, don’t be tempted to unwrap them until its needed.  See our page Storing Your Cheese.”

If you are not going to be in, please ensure that you specify a safe place to leave the cheese, preferable in a shady spot.  You can specify which day you would like your cheese delivered as you check out.  The reason for providing your email or mobile phone number is that the courier will message you with your expected 1 hour delivery slot and also let you know when the item is on the way.

If the order is to be a gift.  Please let us know.  We will personalise the order, at no extra charge.  Just let us know if its a birthday or anniversary etc.  Rest assured, we will not place an invoice into the parcel or leave a price label on any jar or box.  Click here to see our video on how your cheese is packaged.

If your order is out for delivery, you can check its status by submitting your APC tracking Number on their website.  Click here.

Hampers to be Couriered; Delivery Days

Deliveries for Tuesday/Wednesday/Thursday & Friday need to be placed by 2pm the day before and will be delivered the following day.

Orders placed on Friday, Saturday & Sunday will be delivered the following Tuesday.

We can organise Express delivery for any day of the week at a premium rate.  Please call the shop for details.

Hampers to be Couriered; Delivery Postcodes

APC are our preferred courier.  The APC UK charge, for an overnight delivery, is to anywhere on the UK mainland, except some Scottish & English postcodes which attract a higher fee.  That is because there are some places the Couriers simply can’t get too in under a day and cost more for delivery. Should APC be unable to deliver to that postcode, you will be contacted prior to delivery for the extra cost.

Hampers to be Couriered; Delivery Days

Deliveries for Tuesday/Wednesday/Thursday & Friday need to be placed by 2pm the day before and will be delivered the following day.

Orders placed on Friday, Saturday & Sunday will be delivered the following Tuesday.

We can organise Express delivery for any day of the week at a premium rate.  Please call the shop for details.

Order by Royal Mail

Cheese is sent by First Class Mail at the Small Parcel rate up to 2kgs  If your order exceeds any Royal Mail limit, we will ask you to pay the difference.  Our experience is that most orders will not exceed that weight. 

The Cheese is sent in a carefully wrapped cardboard box. That box will contain a re-useable ice block and/or plastic bubble wrap and/or wood wool.  We want to ensure the Cheese arrives pristine; so it will be tightly packed.  The box will be labelled as Fragile.  This Royal Mail service is not tracked.  We will have proof of despatch, but we cannot be held responsible should the contents be damaged or lost in transit.  We highly recommend that you order a Hamper to be couriered (See above paragraph Hampers to be Couriered).  If you want to customise that Hamper, please call us on 01270 618959 and we will be happy to help.

Payments When Ordering

We accept payment over the phone by Visa & MasterCard cards and by PayPal over the internet. Your payment is processed via fully authorised Payment Services Provider which ensures that all your information remains totally confidential. Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these your order may not have been placed successfully.

Deposits

Whilst orders online are paid in full prior to collection, for couriering or Royal Mail.  Orders placed in person will require a 25% deposit. If you cancel after the cheese has been cut then you will lose your deposit.  Any outstanding balances need to be paid before collection or despatch.  Goods will not be despatched if the outstanding balance has not been paid, so please provide a contact number where you can be reached when you order your hamper.

Refunds, Returns and Substitutions

Part of the attraction of Artisan Cheese is that it varies from season to season. From time to time we may not be happy with the quality of a cheese or it may not be available. In this case we may substitute something we consider equally good or better to an equivalent monetary value.

Please notify us within 24 hours of your expected delivery date if you have not received your order or are unhappy with it in any way.  Many of the products that we sell are perishable and may not be returned to us after delivery. Should you wish to return a non-perishable product, please telephone the shop.  Products which are required to be returned will be returned at the customer’s expense and, provided that they are returned in good condition within 10 working days of the original receipt, a credit will be issued for the price paid.

If we are asked to arrange for collection of the goods, any costs incurred by us will be deducted from any refund. These points do not affect your statutory rights.

Cancellation

If you change your mind, you may cancel the order by giving us 4 working days notice before the scheduled despatch date.  The reason that it is 4 days is that we will have ordered your Artisan Cheese from the producer and that element cannot be stopped.  We reserve the right to charge a £30 fee to cover any administration charges we may incur.  Any refund due will be credited to the Form of Payment you used.     

All orders accepted and supplied subject to our standard Terms & Conditions.

Christmas 2021

Christmas Click & Collect

Last orders for Christmas Click & Collect is the 10th December.  Orders may be accepted after that date but could result in substitutions due to Artisan Cheese being a finite product. 

Christmas Couriered Hampers

To ensure your cheeses arrive in perfect condition for Christmas, we will deliver up to the 24th December 2020. We may send the hamper earlier if the weather is bad; to give the courier more time to make that Christmas delivery. Make sure your order is with us by 2pm on 10th December to ensure your selection of Cheeses.  Orders may be accepted after that date but could result in substitutions due to Artisan Cheese being a finite product. 

Christmas Cheese by Royal Mail

Cheese is sent by First Class Mail at the Small Parcel rate up to 2kgs  If your order exceeds any Royal Mail limit, we will ask you to pay the difference.  Our experience is that most orders will not exceed that weight.  We all know how mail can be held up in the Royal Mail system at Christmas time.  Our advice is not to use Royal Mail to send cheese at Christmas, so we will not offer this service from the 5th December.